FAQ
If your question isn't answered here, don't hesitate to reach out. We're happy to help businesses, individuals, families, and everyone in between.
How much does photography or Video cost?
Each project is unique, so we provide custom quotes. Email us with your details, including any budget constraints, and we'll see what we can do. We only provide quotes via email to ensure accuracy. Use our contact form, and we'll typically get back to you within a day.
Is editing included?
All quotes include basic editing to adjust color, tone, and exposure, matching our portfolio style. Additional editing is available at $30/hr. Specialized retouching may be outsourced and charged at cost plus a small admin fee.
Is travel included?
Travel costs vary and will be specified in your quote. Additional fees may apply for driving or equipment transport. For travel outside Texas, we'll provide an estimate based on time and mileage or flights before booking.
How many edited photographs do we get?
It varies per project. For events, expect around 60-80 photos per hour of shooting, depending on factors like guest numbers and venue size. For PR projects, we'll provide enough edited photos to meet the brief.
How can we use the photos and vidoes?
Our standard Sole User license includes unlimited personal, in-house, editorial, and organic PR use. We can arrange additional usage rights at booking or extend them later if needed.
Can we get the raw files to edit ourselves?
Typically, clients receive edited high-resolution JPGs. For commercial clients needing raw files for in-house editing, we can arrange this for an additional fee.
Who will our photographer be?
Albert handles about 95% of bookings. When necessary, we have a network of professional Associates who can step in.
When will we receive all the edited photos?
We aim to deliver most shoots within 2-3 business days, though some may take longer. We offer next-day delivery for a premium, subject to availability.
Do you provide on-site printing, or a photo booth?
We specialize in photography and videography but don't offer on-site printing or photo booth services. We can recommend trusted photo booth companies to existing clients.
How do we book and pay?
New clients receive a booking form and agreement to sign. Bookings made well in advance may require a reservation fee. We accept bank transfers and Stripe payments, with email receipts provided.
Do you offer discounts for charities and NFPs?
Yes, we offer discounts for charities and NFPs. Let us know your budget, and we'll see what we can do.
What if we need to cancel or postpone?
Cancellations are handled case-by-case. For events, a reservation fee may be payable, with up to 100% of the balance due depending on notice given and other factors.